FAQ
Questions and answers, no email needed
Everything about getting started, the trial, pricing, data, Vocean AI and participants. The answer comes first, the details after.
Getting started
What is Vocean, in a nutshell?
A platform where a group gathers perspectives, refines them together and gets the analysis right away, and where the result goes back to everyone who took part. We call it closing the loop. The product is called Vocean Workflow.
See how Vocean Workflow worksWho is Vocean for?
For you who run workshops and drive change, such as project managers, business developers, consultants and managers. The same set-up works with 10 or 300 participants.
See use cases for your roleHow quickly can we get started?
About five minutes. You set up the flow, share a link or QR code, and participants are in. The hardest part is usually choosing the first question.
Do we have to stop using Teams, Miro or Mentimeter?
No, they can stay. Vocean is a complement that closes the loop they leave open: participants' perspectives become an analysis and a result that goes back to everyone.
Can we get help with our first workshop?
Yes. Support is already included in the trial. If you'd rather have a guided workshop, where we help you get started, just get in touch.
Contact usWho uses Vocean today?
Organisations in every sector. More than 800,000 contributions have been processed in Vocean, and the case studies show the results they've achieved.
See how others did itTrial
What's included in the trial?
1 user and one workshop with up to 20 participants, 4 analyses and 1 question of your own to Vocean AI. No time limit, and support is included. You run a real workshop with your team, get the analysis right away and report the result back to participants. Flow processes, Theme settings and Activity list are part of every paid plan, but not the trial.
How the trial worksIs there a time limit on the trial?
No. The trial has no time limit. It covers one workshop with up to 20 participants, 4 analyses and 1 question of your own to Vocean AI, and you run it at your own pace. No countdown, no pressure.
Do I need to enter a payment card?
No. You don't enter a payment card to start the trial.
How many participants can join in the trial?
Up to 20 participants in the trial workshop. Participants don't need an account. They click a link and they're in.
How many participants can join a flow depends on the plan: 20 in the trial and Starter, 30 in Business, 100 in Pro, 200 in Team and thousands in Enterprise.
What happens when the trial analyses are used?
When you want to continue, you choose Starter, Business, Pro or Team and buy directly in Vocean. Everything you did in the trial comes with you.
See pricingCan we invite people outside our organisation?
Yes. Participants join through a link or QR code and don't need an account, so it doesn't matter where they work.
Will a salesperson call me if I sign up?
No. No salesperson will contact you during the trial. If you need help, get in touch, and support is included. Once you have a licence, our Customer Success team may get in touch to check that everything is working and hear what you think.
Pricing and buying
What does Vocean cost?
Starter costs SEK 149, Business SEK 249, Pro SEK 499 and Team SEK 599 per user and month. Paying annually gives you a 10% discount, and Team, which is always paid annually, has a 20% discount. Enterprise is priced by agreement. All prices are in SEK, excluding VAT.
See pricingWhat's the difference between paying annually and monthly?
Starter, Business and Pro can be paid monthly or annually. Paying annually gives you a 10% discount, and you pay for one year at a time. Team is always paid annually and has a 20% discount. Paying annually, Starter costs SEK 134, Business SEK 224, Pro SEK 449 and Team SEK 479 per user and month.
Can I buy directly here on the website?
You choose your plan and buy directly in Vocean. Start a free trial, and you can buy when you're ready.
Do participants count as users?
No, participants are always free. Only the people who run workshops pay. Participants don't need an account. They click a link and they're in.
How many participants can join a flow depends on the plan: 20 in the trial and Starter, 30 in Business, 100 in Pro, 200 in Team and thousands in Enterprise.
How many analyses are included?
Starter: 5 a month. Business: 20 a month. Pro: 60 a month. Team: 90 per user and month. Enterprise: by agreement. Trial: 4 (whole trial). One analysis covers 200 contributions.
Monthly usage is included in the licence and starts again from zero every licence month. What you don't use is not saved.
What are credits?
AI usage is measured in credits. An analysis uses roughly 1 credit per contribution, so an analysis of 200 contributions uses around 200 credits. Every type of analysis costs about the same per contribution.
Only AI that you choose to run uses credits: an analysis uses roughly 1 credit per contribution, a question of your own to Vocean AI beyond the free ones about 180 credits and suggestions for new flows about 100 credits per run. The AI summary and the AI check of contributions run automatically and use no credits.
What happens when the month's analyses are used up, and can I buy more?
An analysis that starts within your usage always runs to the end, even if it goes past the limit. When your monthly usage runs out, extra usage is used if you have it. Otherwise you can buy extra usage, upgrade or wait for the next licence month, when usage starts again. Anything that went past the limit is taken from extra usage, or otherwise from next month's usage.
If you need more, you can buy extra usage in Pro and Team: 2,000 credits, which is 10 analyses of 200 contributions, for SEK 99. It carries over to the next month and is used when your monthly usage runs out.
Can I change plan or cancel my licence?
Yes. An upgrade applies straight away. You pay the difference for the rest of the period, keep your billing date and get the new plan's participants, credits and free questions of your own to Vocean AI right away.
A downgrade applies from the next licence month, and until then you keep everything you've paid for. After that, features that aren't part of the new plan become unavailable, for example your own templates when you go from Pro to Business.
A cancellation applies from the next licence month, and until then you keep everything you've paid for. After that, your flows and content are read-only for 90 days, and then the data is deleted.
Are prices including or excluding VAT?
Excluding VAT. All prices are in SEK, excluding VAT.
What does Enterprise cost?
Priced by agreement. The price is set in an agreement, based on how many people will use Vocean and how much you want to use it.
Read about EnterpriseCan we pay by invoice?
Yes, with Enterprise. Starter, Business, Pro and Team are paid by card. If you need an invoice, contact us and we'll look at an Enterprise solution.
Contact usData and security
Where is our data stored?
Your data is stored and processed in Sweden, with backups within the EU. The sub-processors are Microsoft Azure, for hosting, storage and AI services, and Auth0 by Okta, for sign-in. Auth0 stores and processes data within the EU/EEA.
How is our data handled?Is Vocean GDPR compliant, and is there a data processing agreement?
Yes. Vocean complies with GDPR, and all data is processed within the EU/EEA. Enterprise customers can sign a data processing agreement (DPA) with us.
Who owns the data, and what happens if we stop?
You own your data, and activity data can be exported. When the licence period ends, the content is read-only for 90 days, and then the data is deleted. If you want help exporting when you leave, request it in writing no later than 15 days before the licence period ends. An administrative fee applies.
Is there two-factor sign-in and SSO?
Two-factor sign-in is included in Team and Enterprise. Single sign-on (SSO) is included in every plan, via OpenID Connect with Microsoft Entra ID. Roles and permissions are managed in Vocean and are not synced from Entra ID.
Which integrations are there?
Activity data can be exported to CSV, for example to Excel. An external API is not part of the standard service, but can be made available on request at an extra cost.
Can we get security documentation for IT?
Yes. Detailed documentation is available on request. Tell us what your IT or procurement process needs, and we'll help.
Contact usVocean AI
What does Vocean AI do?
It reads the contributions in the workshop and brings out patterns, needs and opportunities, so the summary is ready while you're still in the room. The 4–8 hours of follow-up work become a few minutes.
How does Vocean use AI?Is the AI trained on our data?
No. Your data is not used to train or improve AI models.
Does Vocean AI make decisions for us?
No, but it helps you get there. Vocean AI gives advice based on what many people think and suggests a basis for the decision, so you reach it more easily and quickly. The decision is yours.
How do we know Vocean AI isn't making things up?
Vocean AI bases every answer on what participants have contributed in your workshop, not on knowledge from the internet. That's how it structures and processes the data.
Every contribution stays in Vocean, so you can always compare the analysis with what participants actually wrote. And since the result goes back to everyone who took part, participants can see for themselves whether the summary is right.
Is Vocean AI included in the trial?
Yes. The trial includes 4 analyses and 1 question of your own to Vocean AI, and every analysis is done by Vocean AI. The paid plans get new analyses every licence month.
See pricingParticipants
Do participants need to create an account?
No. Participants don't need an account. They click a link and they're in.
Are participants anonymous?
Yes. Participants answer anonymously, so the idea carries the weight, not the person behind it. That makes it easier to say what you really think, even when the boss is in the room.
Vocean stores no personally identifiable information about participants who join through a link, and the link only gives access to the activities it belongs to.
How many people can join a workshop?
It depends on the plan. How many participants can join a flow depends on the plan: 20 in the trial and Starter, 30 in Business, 100 in Pro, 200 in Team and thousands in Enterprise. Participants don't need an account. They click a link and they're in.
Do participants get to see what it led to?
Yes, that's the whole point. The result goes back to everyone who took part, not just the person who ran the workshop.
What do participants need to take part?
A computer or phone with a web browser. They join through a link or QR code.
Can participants have their own accounts?
Yes, in Team and Enterprise. Participants register with your organisation's account free of charge, without a licence, and the person running the workshop then invites them. It suits you when you only want invited people to take part, or want an ongoing dialogue with the same group.
Will the person who ran my workshop see if I sign up?
No. Participants are anonymous, and the person who ran the workshop can't follow what you do, such as whether you sign up.
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Start a free trial and try it with your team. One workshop with up to 20 participants, 4 analyses and 1 question of your own to Vocean AI, no time limit and support included.