The goal
Piteå Municipality used Vocean to support its senior dialogue, where it wanted answers to three questions as part of a larger vision for the elderly care of the future. The three questions were:
What do you need to live a good life as a senior? Where and how do you want to live? What activities do you want to spend your time on?
The solution
The Vocean platform was used to support the three questions. Piteå could send out links and QR codes leading to Vocean, where residents could easily submit their thoughts. They could submit as many answers as they wanted and also see and like other people’s answers.
The links and QR codes were spread in different ways, including through the local newspaper and posters around the municipality, and they got the widest reach on social media.
The digital dialogue was combined with a number of physical locations where Piteå residents could drop by and discuss the questions, and the answers were entered into Vocean.
Halfway through, a reminder was sent out together with an AI summary of the answers received so far. This worked both as a reminder and as an invitation to join in and have your say if you were not happy with what had been said so far.
The result
When the collection phase of a citizen dialogue ends, you always face the task of compiling and analysing all the answers that have come in. In Piteå’s case this was easy with Vocean’s AI assistant. Here they could get summaries and analyses and ask specific questions such as “What is the general feeling of the dialogue?” and “What do people expect from the municipality, different professional groups and civil society?”.
The result could easily be compiled into a report, and the links and QR codes that had been sent out were now redirected to point to the results. If you scanned the same QR code, for example, you now saw the result of the dialogue instead.
Next steps
Going forward, Piteå Municipality will use Vocean for several different purposes – both internally and externally. The next step is a workshop with the municipal pensioners’ councils, the municipal accessibility council, politicians on the social services committee and the committee’s managers. This workshop will also be run in Vocean, and the municipality can then ask Vocean’s AI for discussion points to deepen and refine the answers that came in during the dialogue.
